Hello! I’m Akash, the mind behind Codewithap. With a degree in Computer Science and Engineering, I’ve spent over seven years working in Customer Service and HR administration, honing my skills in problem-solving and customer interaction.
Professional Background
HR Administrator, Amazon (April 2022- May 2024)
- Oversaw comprehensive HR operations for employees across the EMEA region.
- Managed employee benefits, leave services, payroll, and compliance with local labor laws.
- Utilized HRIS systems to streamline processes and maintain accurate records.
Customer Service Associate, Amazon (August 2017- April 2022)
- Delivered top-notch customer support via emails, chats, and calls.
- Resolved complex issues with empathy and efficiency.
- Trained a team of 25 associates, enhancing their skills and onboarding processes.
Customer Support Associate, Trigensoft Solutions (June 2016 – August 2017)
- Oversaw customer service operations and developed sales strategies.
- Led a team to exceed targets, contributing to significant revenue growth.
Education
- Bachelor of Engineering, Computer Science from Guru Nanak Institute of Engineering & Technology, Nagpur.
- Diploma in Computer Technology from KDK Nagpur Polytechnic, Nagpur.
Passions and Interests
Outside of work, I have a passion for programming, gaming, and content creation. I enjoy delving into books, movies, and web series, which often inspire my blog posts. My aim is to share insights and experiences that resonate with fellow tech enthusiasts.
How would you react if you got a call from someone who was rude or aggressive? Would you hang up? Or would you try to resolve the issue?
I deal with customers every day. I listen to their problems, offer solutions, and provide support. I face challenges such as dealing with angry customers, dealing with co-workers, and having to manage multiple tasks at once.
Vision for Codewithap
Codewithap is a platform where I explore and share my love for technology. From Android development to web hosting, my goal is to provide valuable content that helps others navigate the tech landscape with ease.
Thank you for being part of this journey!
For more information, visit my About Page.